Returns & Exchanges

At Studio Tehseen, every piece is thoughtfully handcrafted and carefully inspected before dispatch. As most of our orders are discussed and confirmed with our customers before production, we kindly ask you to review your order carefully before placing it.

Made-to-Order

All made-to-order purchases require 100% advance payment.

As each garment is handcrafted specifically for you, made-to-order items cannot be cancelled, refunded, or exchanged once the payment is confirmed.

Claims for Incorrect or Defective Items

Please inspect your order immediately upon delivery.

If you receive an item that is incorrect, damaged, or has a manufacturing defect due to an error on our part that was not communicated to you before dispatch, you must notify us within 24 hours of receiving your order.

To submit a claim, please email studiotehseen@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photographs of the item

Claims submitted after 24 hours of delivery will not be accepted.

Please Note

• We do not offer refunds.

• We do not accept exchanges for change of mind, incorrect size selected by the customer, or customized/personalized orders that have been approved before production.

• Customers are responsible for the cost of returning approved exchange items unless the incorrect item was shipped by Studio Tehseen.

• We offer free nationwide delivery across Pakistan.

• If an exchange request is approved, the customer is responsible for the return shipping charges. If the exchange is due to an error on our part (such as an incorrect or defective item), we will cover the cost of shipping the replacement item.

• Slight variations in colour, print placement, embroidery, weave, or texture are a natural characteristic of handmade craftsmanship and are not considered defects.

• For international orders, any customs duties, taxes, or import charges are the responsibility of the customer.